ABCmouse Phone Numbers and Emails

Toll-Free Number:

  • (800) 633-3331
Send Message

ABCmouse Emails:

Accessibility
Legal
Privacy Inquiries
Media
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How to Contact ABCmouse Customer Service?

Most Popular Number:

(800) 633-3331
Total calls: 19 486 Issues resolved: 649 Last call: Mar 18, 2024

How Can I Contact ABCmouse Customer Service via the App?

You can download the ABCmouse app to contact their customer service team. Open the app on your device and tap the Settings icon in the top right corner. Select the Contact Us option from the menu and choose the preferred way of communication. You can discuss your issue with the agent via the live chat. The support representative will answer your questions and help to resolve technical problems. You can also email customer support via the app if the inquiry is not time-sensitive. The Help Center team will get in touch with you, providing information or instructions to solve your issue as soon as they study your request.

What Is the ABCmouse Phone Number?

The ABCmouse customer service number is 1-800-633-3331. You can call their Help Center for information about their company and educational programs. The professional advisors will help you choose the lessons for your children according to their age and interests. You can also learn about special offers and discounts at this helpline. If you experience difficulties accessing or navigating their website, call this contact number to report the problem and request assistance. The same number can be used to reach the Data Protection Officer whenever you have questions about their Privacy Policy and Data Protection. The ABCmouse customer service is available daily between 6 a.m. and 6 p.m. ET.

Can I Email ABCmouse Support?

The company does not provide a direct email address to contact ABCmouse support. However, they offer live chat as an alternative to reach their Help Center agents. You can visit their Contact Us page, click the chat icon in the bottom right corner of the screen, and enter your question to initiate the conversation with their virtual assistant. To get in touch with a live advisor, type the word ‘Agent.’

If you experience accessibility problems with their website or specific features, you can email accessibility@aofl.com to report the issue and ask for assistance. The Data Protection Officer is ready to answer your Privacy Policy questions at privacy@aofl.com.

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Contact Information

ABCmouse Website:

ABCmouse Help Center:

Corporate Office Address:

Age of Learning, Inc.
P.O. Box 230 101 N. Brand Blvd., 8th Floor
Glendale, California 91203
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 230,

Glendale,

California 91209

More contact details

ABCmouse Rating Based on 593 Reviews

Rating details

1.9
more details
Customer service
Product or Service Quality
Billing Practices
Website

Rating stats

Rating trend

How Good is ABCmouse's Customer Service?

Calhoun Xte
Calhoun Xte
Feels Neutral | Mar 07, 2024

They were very helpful when I spoke to them and resolved my issue. My only problem with ABC Mouse is they do not notify you at all before your subscription renewal as a reminder which would be very helpful so you can ensure the money is in your account before being charged or so you can end your membership

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Shamyra Qqi
Shamyra Qqi
Feels Disappointed | Mar 01, 2024

Satisfactory

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Mertha Mzm
Mertha Mzm
Feels Disappointed | Feb 28, 2024

Abcmouse overall is a wonderful learning tool for young children. However in order to speak to a representative it is impossible. Evrrything is done online, and while that could be helpful in many ways... when you are concerned about a charge that you did not authorize... speaking to a human to promptly handle the situation would have been ultimate.

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Marke Ldc
Marke Ldc
Feels Disappointed | Feb 10, 2024

I was asked my phone number in case we got disconnected. She then tried to tell me they don't give refunds and I had to mention their 100% satisfaction guarantee. She then placed me on hold, came back on and said she had to verify some things, placed me on another hold which eventually hung up on me. No call back. No resolution

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Ledger Edi
Ledger Edi
Feels Neutral | Jan 23, 2024

Issue not yet resolved. Still need to work of get issue resolved.

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Jomarie Imz
Jomarie Imz
Feels Disappointed | Jan 22, 2024

My credit have been been charge for the 3 years and no one here uses ABC mouse they inform me that I can’t get my money back

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Summary of ABCmouse Customer Service Calls

19.5K TOTAL
CALLS
02:10 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ABCmouse?

Activation/ Cancellation Question:

  • “Cancellation and refund”
  • “Cancellation”
  • “To cancel my subscription”

Payments and Charges Question:

  • “Charges on card”
  • “Billing issues”
  • “Billing”

Account Question:

  • “Account access”
  • “Subscription”
  • “Charging my account every month when I canceled my account”

Refund Question:

  • “Refund”
  • “I need you to refund my money. Because nobody is using that app no more.”
  • “Refund84”

Request for Information Question:

  • “How to pick toddler time”
  • “About my account”
  • “I want to ask questions”

Product/ Service Question:

  • “The App is not working”
  • “Abc mouse not working. It always freezes”
  • “Next Game not loading”

Cards Question:

  • “My credit card have been being bill for months without my knowledge”
  • “Update my card information”
  • “Money taken off my card”

Website/ Application Question:

  • “Cannot get on the site”
  • “The website is not working properly.”
  • “App not working”

Staff Question:

  • “I try to stop the service”
  • “Customer service”
  • “Took my money and did not supply service”

Shipping and Delivery Question:

  • “I have not gotten my order yet”
  • “They asked for my mailing address to send my package”
  • “Wrong order”

Return/ Replace Question:

  • “Need to change my payment method”
  • “Changing”
  • “Need to change my email”

Employment Question:

  • “Lost Job due to CoVID19 refund and cancel”
  • “Orientation”
  • “Lost job due to everything going on”

Other Question:

  • “Email issue”
  • “Frustrated”
  • “The app doesn't open on my kids tablet”

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