ABCmouse Phone Numbers and Emails

Customer Service:

  • (800) 633-3331

ABCmouse Emails:

Accessibility
Jobs/ Career
Legal
Privacy Inquiries
Media
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ABCmouse Contact Information

ABCmouse Website:

ABCmouse Online Chat:

Corporate Office Address:

Age of Learning, Inc.
P.O. Box 230 101 N. Brand Blvd., 8th Floor
Glendale, California
United States

Other Info (opening hours):

Live Chat Hours:

Monday - Friday: 3:30am - 9:30pm (PT)

Saturday - Sunday: 6:30am - 5:30pm (PT)

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ABCmouse Rating Based on 510 Reviews

Rating details

1.9
more details
Customer service
Product or Service Quality
Billing Practices
Website

Rating stats

Rating trend

Summary of ABCmouse Customer Service Calls

15.9K TOTAL
CALLS
02:24 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ABCmouse Customer Service?

Activation/ Cancellation Question:

  • “To cancel account”
  • “Cancel Subscription”
  • “Trying to renew membership, I need to speak to a agent”

Payments and Charges Question:

  • “Billing issues”
  • “Charge”
  • “Charged incorrectly”

Account Question:

  • “Forgot my login information”
  • “Paid for year but cant log in”
  • “I want to add a 4th child to my account”

Refund Question:

  • “Refund”
  • “Refund for membership due yo app not working”
  • “Refund for cancellation”

Product/ Service Question:

  • “Membership”
  • “Not working”
  • “ABC mouse next activity is not working”

Request for Information Question:

  • “Questions about membership”
  • “Question on bill”
  • “Question regarding the program”

Cards Question:

  • “Credit card”
  • “Charing my card and i have no one using that app”
  • “You took money from my card for ghe amount of 51.76€ it was not authorised by me i demand my refund k”

Website/ Application Question:

  • “Application not working”
  • “App not working”
  • “I had a website account, and used the service on my phone. How do I switch it back to the website?”

Staff Question:

  • “Member services”
  • “Cácelservice”
  • “Ending Service”

Shipping and Delivery Question:

  • “I sign up today for ABC mouse, and i want get the yearly plan”
  • “Where is my refund?”
  • “To get the 71% discount $45. instead of 59”

Employment Question:

  • “Lost Job due to CoVID19 refund and cancel”
  • “Orientation”
  • “Lost job due to everything going on”

Return/ Replace Question:

  • “Change account”
  • “Having problem with changing the language back to English”
  • “Replace kindergarten”

Other Question:

  • “Unsure”
  • “Its charging me for something i dont have or need i have no kids”
  • “Stop subscription”

About

Top ABCmouse Services

Membership, Customer Care, Free Trial

Top ABCmouse Products

Subscription, Account, Mobile Application

ABCmouse Pros and Cons

Pros: Want money back, Want to cancel and cant, Don need it anymore, Will take your money, Its awsome for all children

Cons: Stealing from my bank account, Cancelled service, Want money back, Took my money, Take money out of your account after you unsubscribe

Related Companies

Age of Learning, Adventure Academy

ABCmouse reviews and complaints

ABCmouse is ranked 169 out of 903 in Education category

Area Served

USA

Payment Methods

VISA

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