Contact ABCmouse Customer Service
ABCmouse Phone Numbers and Emails
Toll-Free Number:
-
(800) 633-3331
ABCmouse Emails:
Accessibility
Legal
Privacy Inquiries
Media
Contact Information
ABCmouse Website:
ABCmouse Help Center:
Corporate Office Address:
Age of Learning, Inc.
P.O. Box 230
101 N. Brand Blvd., 8th Floor
Glendale,
California
91203
United States
Other Info (opening hours):
Mailing Address:
P.O. Box 230,
Glendale,
California 91209
How Good is ABCmouse's Customer Service?
Summary of ABCmouse Customer Service Calls
19.5K
TOTAL
CALLS
CALLS
02:10
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ABCmouse?
Activation/ Cancellation Question:
- “Cancellation and refund”
- “Cancellation”
- “To cancel my subscription”
Payments and Charges Question:
- “Charges on card”
- “Billing issues”
- “Billing”
Account Question:
- “Account access”
- “Subscription”
- “Charging my account every month when I canceled my account”
Refund Question:
- “Refund”
- “I need you to refund my money. Because nobody is using that app no more.”
- “Refund84”
Request for Information Question:
- “How to pick toddler time”
- “About my account”
- “I want to ask questions”
Product/ Service Question:
- “The App is not working”
- “Abc mouse not working. It always freezes”
- “Next Game not loading”
Cards Question:
- “My credit card have been being bill for months without my knowledge”
- “Update my card information”
- “Money taken off my card”
Website/ Application Question:
- “Cannot get on the site”
- “The website is not working properly.”
- “App not working”
Staff Question:
- “I try to stop the service”
- “Customer service”
- “Took my money and did not supply service”
Shipping and Delivery Question:
- “I have not gotten my order yet”
- “They asked for my mailing address to send my package”
- “Wrong order”
Return/ Replace Question:
- “Need to change my payment method”
- “Changing”
- “Need to change my email”
Employment Question:
- “Lost Job due to CoVID19 refund and cancel”
- “Orientation”
- “Lost job due to everything going on”
Other Question:
- “Email issue”
- “Frustrated”
- “The app doesn't open on my kids tablet”
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ABCmouse