Sierra B Rvv
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#5562887 
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Billing question

Just need a question answered about the Assessment Center and extra fees. Was hoping to speak to a live agent.
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Preferred solution: Information

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Resolved
Donna W Tfp

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#5107231 
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Resolved: Cancel subscription and refund

Updated by user Sep 14, 2023

Company fixed the issue and I have been provided with full refund. Was easy to cancel and refunding was no problem.

Original review Sep 14, 2023
I liked ABC Mouse. I just didn't like the fact my children only enjoyed it for the games and coloring. Not so much the educational part. I am sure parent are able to get more out of this program then I was. It created a positive pass time for my children.I would still recommend parents to give it a try.
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Pros:
  • Created positive pass time for my children
Cons:
  • Unsure

Preferred solution: Refund and cancel subscription.

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Katrin A Dyt

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#5189161 
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Program stopped working properly

Updated by user Oct 14, 2023

I am waiting for you to try to process my credit card again so that I can pay the monthly fee so my daughter can continue her school

Original review Oct 14, 2023
Hello We are having a problem with my daughter school. She is now in level 4 and is finished with 90% of that level. In the learning path she is stuck on a under level where she is supposed to click on all the letters and hear how they are pronounced and see an example of an items that starts with that letter and then in between she is supposed to decorate a cake. We have done this under level 10 times and are never allowed to move on. I have tried to restart the program, the iPad and come back to it the next day but nothing works. Can you guys please help us? Best regards Katrín Ísbjörg I have made sure my credit card has money now and I am waiting for you guys to process my payment
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Preferred solution: Help

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Anonymous
map-marker Kent, Washington
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#5132744 
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Technical issues

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5.0
Something wrong with the program, was not registering collected information and would not allow my child to move forward. It was a part of addition and subtraction squawk call from my recollection of the bird who opens its mouth and has a fish delivering a number. The child needs to choose all of the different answers. Unfortunately there was a glitch. The program would not present a letter but actually a visual computer programming series box as if someone was clicking it to place it on the format of the program. I appreciate ABCmouse and the technician that assisted us to move forward. I am a homeschooling parent and I was just introduced that if we are the teacher, we do not get charged for the year. If that is true, that is fantastic for us using next year. We need all the support we can get, thank you ABCmouse.
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User's recommendation: Absolutely

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Cynthia B Lhs

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#5147082 
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I was supposed to get my refund about a month ago but I never received it

I called the day they took the money out of my account I talked to a rep and she said she would refund the money in the amount of $50
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Loss:
$50
Pros:
  • Should at least send a reminder of your next renewal
Cons:
  • Child was not learning on this one

Preferred solution: Full refund

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Anonymous
map-marker Orlando, Florida
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#5147635 
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To cancel account

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5.0
My child outgrew abc mouse their is nothing more to add he enjoyed the mouse while he was small but has growed up
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Lori R Sje

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#4969972 
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Worst customer service ever

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3.2
The customer service people do not listen at all the hang up on a customer. No interest in actually helping the customer. Refused to let me speak with a supervisor!
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Loss:
$45
Pros:
  • Daughter loves it
Cons:
  • No actual customer service

Preferred solution: Apology

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Mekia Jdp

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 Verified Reviewer | map-marker Tampa, Florida
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#5132865 
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I canceled month ago an you guys keep charging me

I want to cancel how can I cancel you guy been charging me for almost 10 month an I dont use Ive tryed to cancel but you guys keep charging me
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Pamela B Kej

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#5562768 
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Verify

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1.0
None I want to verify what the *** this is all about! I never ordered a mouse. I would appreciate being
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Preferred solution: Full refund

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Ashley L Ykr
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#5553782 
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Why can’t I login

Why cant I login to my account. I paid for $59.99 for the year and you mean to tell I cant login to my account. I dont think thats fair because my funds were taking from my account but I cant login. Im so frustrated because Im not understanding why I cant login into my account. Especially for something that I just paid for.
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Loss:
$60

Preferred solution: I’m forward to logging in my account so that my child can learn.

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Anonymous
map-marker Dallas, Texas
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#5544181 
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Cancelation

I have been calling to cancel my subscription and you guys wont do it and dont know why? No the website or apple cant cancel the subscription. And still want to do it.
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User's recommendation: I would

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Bilal Elt

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#5537515 
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Still waiting to cancel subscription

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1.0
Im tired of being billed for subscription that I no longer use???!)(:3!?,;!!&@?,;:?!)(:,?!(,?!!$&!,;:,
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Loss:
$90

Preferred solution: Full refund

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Crockett Czu

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#5521527 
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Reinstate account

Eddie was so helpful, kind and professional. He is a great asset to your organization. Happy to have the app working again for my toddler.
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Chekilyia J

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#5512268 
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I been told them to cancel that subscription and they keep taking my money

They keep taking my money after they were supposed to been canceled my subscription and I want my money back Im tired of them taking my money and I dont even use it because it cost
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Preferred solution: Full refund

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michelle t Yde

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#5505131 
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Resolved: Billing issues

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1.0
Updated by user Jan 14, 2024

Company fixed the issue and I have been provided with apology. Told them I didn't want it and I didn't use it. So they gave me a refund

Original review Jan 07, 2024
The automatic person left me hanging while chatting and he wouldn't answer me back. I don't appreciate the way I was treated.
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Loss:
$14
Cons:
  • Not applicable

Preferred solution: Full refund

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Carmina E V

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#5489414 
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I dont need

no lo uso y lo estan cobrando tengo años y no eh podido desactivarlo es por eso que estoy llama do para hacerlo
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Preferred solution: no lo necesito quiero desctivarlo

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