ABCmouse Reviews

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Verified Reviewer
Junior Reviewer

Resolved: Billing issues

ABCmouse - Billing issues
ABCmouse - Billing issues
Update by user Sep 08, 2020

Company fixed the issue and I have been provided with full refund.

Update by user Sep 08, 2020

*UPDATE! ABC Mouse refunded my money, then charged me again!!

Original review posted by user Sep 04, 2020
I subscribed to ABC mouse free 30 day trial. I tried to cancel my subscription yesterday so I wouldnt be charged for a new month, but the app and site both were telling me my login info was incorrect. I requested password assistance, but didnt get help until my account was charged. What can I do? Im being charged $9.95 for this month that I cancelled and $3.95 for I dont know what..My free trial just ended yesterday, and I cancelled my subscription today. I would like an explanation of charges and a refund if possible.

User's recommendation: Check your charges!

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Resolved
ID
#2152857 Review #2152857 is a subjective opinion of poster.
Product
Abcmouse Subscription
Pros
  • No answer
Cons
  • Steal your money
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I speak with someone

I want to subscribe to ABC mouse And I need some to put me through as I dont understand it very well.
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ID
#2999093 Review #2999093 is a subjective opinion of poster.
Location
Bermondsey, England
New Reviewer

I want to add a 4th child to my account

I was willing to pay to add another child, but abc mouse allowed me to add 3 at the same price. Thank you
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ID
#2994768 Review #2994768 is a subjective opinion of poster.
Location
South Jordan, Utah
New Reviewer

I need to cancel my subscription because it was suppose to be free

My subscription was supposed to be free and Im being charged which I find ridiculous. I need to cancel my subscription.
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ID
#2990429 Review #2990429 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund
New Reviewer

Refund of billing

Thank you! Was helped without any issues!!!! Refunded for three months of inactivity and confirmation email was sent to me. My call was answered quickly and efficiently.
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ID
#2987898 Review #2987898 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

I have already Canceled & want a refund

Nothing was wrong. i didnt find it beneficial to my daughters development any further. So i canceled the services months ago and it is showing up on my statement.
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ID
#2987766 Review #2987766 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Charges made to my checking account

Account is expired and I did not renew subscription. I have not agreed to another year. When subscription expiredI did not give permission for these charges. Need to return $$$$

User's recommendation: Need to receive email before charging customers.

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ID
#2987580 Review #2987580 is a subjective opinion of poster.
Pros
  • To much trouble logging on
Cons
  • Limited reaources
  • Not able to get ahold of them
  • Auto renewal
Loss
$88
Preferred solution
Full refund

Cancellation

I try to cancel the subscription but it says my email address isn't associated? I don't know what else to do, which I can't sign in,
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ID
#2984675 Review #2984675 is a subjective opinion of poster.
Location
Seymour, Indiana
New Reviewer

My account

I canceled my account and they still charging me. Trying to cancel my account but they keep charging father I have canceled it every month
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ID
#2982359 Review #2982359 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund
New Reviewer

To cancel a subscription but I forgot the account

I dont want the account no more & yall keep taking money outta my cash app account. I dont even use the account I will like to cancel it
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ID
#2980065 Review #2980065 is a subjective opinion of poster.
Pros
  • Will take your money
Cons
  • Not sure
Loss
$200
Preferred solution
Full refund
New Reviewer

Not working

I sign up and it is not working I would like to cancel ASAP please contact me at +170******** Or 704763****

User's recommendation: Not at the moment.

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ID
#2976197 Review #2976197 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund

Cancel subscription

I just want to cancel my subscription but it's trying to make me pay for it when I log in that's all
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ID
#2974241 Review #2974241 is a subjective opinion of poster.
Location
Mcdonough, Georgia
New Reviewer

Cancelation - Refund

I canceled my subscription to ABCmouse five or six months ago and I just got a reboot of ABCmouse services and a charge on my card for $60 I would like that amount refunded and cancellation again
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ID
#2973478 Review #2973478 is a subjective opinion of poster.
Pros
  • Will take your money
  • Good learning app for kids
Cons
  • Will take your money and not refund it
  • Will take your money
Loss
$60
Preferred solution
Full refund
New Reviewer

Cancellation

Cancel my account I don't want it no more my grandson don't like it so I don't need it anymore please cancel
View full review
ID
#2971966 Review #2971966 is a subjective opinion of poster.
Pros
  • Charge you even after you canceled
Loss
$30
Preferred solution
Full refund
New Reviewer

I want my money back

I thought I had already canceled my prescription. I don't want this for another year. My child doesn't even use this anymore.
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ID
#2965095 Review #2965095 is a subjective opinion of poster.
Pros
  • Cancelled subscription but im still being charged
  • Learning tool
  • Its a good program
Cons
  • Its evidently hard to get canceled
  • Make it difficult to cancel
Loss
$45
Preferred solution
Full refund
New Reviewer

Cancellation

I canceled and you still taking money off of my card I would like my money back plz as of today it should of never been taken off
View full review
ID
#2950499 Review #2950499 is a subjective opinion of poster.
Loss
$13
Preferred solution
Full refund

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