Most helpful review

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Verified Reviewer

You all are taking my money

I had abc mouse used it once and I I Un downloaded it why did you take my money? I need my money back ASAP thanks I dont have the abc mouse anymore thats stilling ok.so what do I got to do to receive my money back? I really need my money back ok.and thanks a lot please just please stop taking my money off my cash app card

User's recommendation: Don’t just take people money.

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ID
#4170140 Review #4170140 is a subjective opinion of poster.
Pros
  • You learn
Cons
  • You have your money taken
Loss
$1199
Preferred solution
Full refund

No answers to my calls

I have tried to call to cancel and is been a year that I send a E mail to cancel and no respond and I call and the answer machine said they to call business hours but nothing

User's recommendation: Maybe.

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ID
#4186375 Review #4186375 is a subjective opinion of poster.
Pros
  • No coments
Cons
  • Nothing to add
Loss
$155
Preferred solution
My cancellation

UnAuthorized to take my money

I have been trying to cancel this subscription for over a year and they do not have any live person to talk to and website when logged in does not allow you to access the account settings to cancel. Its set up to take your money from your credit card forever and NEVER give you access to cancel. This needs to be shut down by Better Business Bureau Immediately!

User's recommendation: Do Not Subscribe to ABC Mouse!

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ID
#4182917 Review #4182917 is a subjective opinion of poster.
Cons
  • Steal your money
Preferred solution
I want my subscription cancelled and have actually allow access to my account settings so I can cancel - they block this from customers. And no one ever answers their phone number

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Verified Reviewer
New Reviewer

Cancel subscription

ABCmouse - Cancel subscription
I was not aware of the reoccurring payment that was going to happen and I dont have enough funds to pay right now. Need to cancel subscription.

User's recommendation: A warning of reoccurring payment.

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ID
#4127623 Review #4127623 is a subjective opinion of poster.
Pros
  • Kids love it
Cons
  • No notification of reoccurring payment
Loss
$5995
Preferred solution
Full refund

Customer service not available after hours or weekends. The chat charges for help. Makes me so mad after payon over $60 to subscribe and can't even get on. My child was so sad!

Obviously the chat is a robot because it does not understand my simple request as to why my main page is frozen. All it can do is give my credit card info (AGAIN) to activate. I am already activated. This is lousy customer service!!!

User's recommendation: Warn them of my experience. No customer service on week ends, or after hours.

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ID
#3947242 Review #3947242 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Unresolved as of yet ... and I've had 59 $$ taken from my account unauthorized

ABCmouse - Unresolved as of yet ... and I've had 59 $$ taken from my account unauthorized
Money has been taken from my account unauthorized 59$$$ I want this money returned to me immediately... I have not used ur service for well over 3 years ... there was no charge my bank looked for last year and now out of the blue you decide to take money from my account... this is aweful that a buisness feels it's ok to steel someone's hard earned money ...

User's recommendation: Do not give credit card info.

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ID
#3947137 Review #3947137 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Theft
Loss
$59

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Verified Reviewer
New Reviewer

Refund

Kids dont like it. They been not use for half years, I did send email for cancel,but no one answered
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ID
#3936589 Review #3936589 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

Can’t get snywhere

Getting charge for ABC mouse and I can never get into it so I did first month free and then they charge me the second month but I need to cancel it because I can't even get my child into it
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ID
#3914235 Review #3914235 is a subjective opinion of poster.
Location
Miami, Arizona

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Verified Reviewer
New Reviewer

I need to get my child's learning path information

I would have to purchase to get my childs work from last year.. unable to get it cause she is going back into school system. I was told that I have to purchase to get old work the school that was done is only save for users. Not for old users that need there school work for the school year to grade.

User's recommendation: Don’t use there are better apps to use.

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ID
#3859289 Review #3859289 is a subjective opinion of poster.
Location
Baltimore, Maryland
New Reviewer

Canceled subscription

I no longer need the subscription.. the website was pretty annoying, saying my email wasnt registered. They had been trying to charge an old card. Even though that account is closed, the bank still gives me updates of anything related to it. I assumed they would cancel my account after them not being able to charge for a month that was 4 months ago. I was not able to cancel it online and the chat reps were not available during the time I actually wanted to reach out.. but I was able to cancel with no problem in about 4 minutes (5 minute wait time).. customer service was great.

User's recommendation: Make sure to keep you account verified so it doesn’t act like it doesn’t know you for not logging in…..

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ID
#3859221 Review #3859221 is a subjective opinion of poster.
Location
Alpine, California

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Verified Reviewer
New Reviewer

I’m trying to speak about my account. I’m not sure that it was ever activated free for one month. Please call me at 281-507-****