ABCmouse Reviews
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ISSUES RESOLVED
ABCmouse Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior ReviewerResolved: Billing issues
Update by user Sep 08, 2020
Company fixed the issue and I have been provided with full refund.
Update by user Sep 08, 2020
*UPDATE! ABC Mouse refunded my money, then charged me again!!
Original review posted by user Sep 04, 2020
I subscribed to ABC mouse free 30 day trial. I tried to cancel my subscription yesterday so I wouldnt be charged for a new month, but the app and site both were telling me my login info was incorrect. I requested password assistance, but didnt get help until my account was charged. What can I do? Im being charged $9.95 for this month that I cancelled and $3.95 for I dont know what..My free trial just ended yesterday, and I cancelled my subscription today. I would like an explanation of charges and a refund if possible. User's recommendation: Check your charges!
Resolved
ID
Product
Abcmouse Subscription
Pros
- No answer
Cons
- Steal your money
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI speak with someone
I want to subscribe to ABC mouse And I need some to put me through as I dont understand it very well.
ID
Location
Bermondsey, England
New Reviewer
I want to add a 4th child to my account
I was willing to pay to add another child, but abc mouse allowed me to add 3 at the same price. Thank you
ID
Location
South Jordan, Utah
New Reviewer
I need to cancel my subscription because it was suppose to be free
My subscription was supposed to be free and Im being charged which I find ridiculous. I need to cancel my subscription.
ID
Loss
$20
Preferred solution
Full refund
New Reviewer
Refund of billing
Thank you! Was helped without any issues!!!! Refunded for three months of inactivity and confirmation email was sent to me. My call was answered quickly and efficiently.
ID
Location
Chicago, Illinois
New Reviewer
I have already Canceled & want a refund
Nothing was wrong. i didnt find it beneficial to my daughters development any further. So i canceled the services months ago and it is showing up on my statement.
ID
Preferred solution
Full refund
New Reviewer
Charges made to my checking account
Account is expired and I did not renew subscription. I have not agreed to another year. When subscription expiredI did not give permission for these charges. Need to return $$$$
User's recommendation: Need to receive email before charging customers.
ID
Pros
- To much trouble logging on
Cons
- Limited reaources
- Not able to get ahold of them
- Auto renewal
Loss
$88
Preferred solution
Full refund
Cancellation
I try to cancel the subscription but it says my email address isn't associated? I don't know what else to do, which I can't sign in,
ID
Location
Seymour, Indiana
New Reviewer
My account
I canceled my account and they still charging me. Trying to cancel my account but they keep charging father I have canceled it every month
ID
Loss
$40
Preferred solution
Full refund
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New Reviewer
To cancel a subscription but I forgot the account
I dont want the account no more & yall keep taking money outta my cash app account. I dont even use the account I will like to cancel it
ID
Pros
- Will take your money
Cons
- Not sure
Loss
$200
Preferred solution
Full refund
New Reviewer
Not working
I sign up and it is not working I would like to cancel ASAP please contact me at +170******** Or 704763****
User's recommendation: Not at the moment.
ID
Loss
$60
Preferred solution
Full refund
Cancel subscription
I just want to cancel my subscription but it's trying to make me pay for it when I log in that's all
ID
Location
Mcdonough, Georgia
New Reviewer
Cancelation - Refund
I canceled my subscription to ABCmouse five or six months ago and I just got a reboot of ABCmouse services and a charge on my card for $60 I would like that amount refunded and cancellation again
ID
Pros
- Will take your money
- Good learning app for kids
Cons
- Will take your money and not refund it
- Will take your money
Loss
$60
Preferred solution
Full refund
New Reviewer
Cancellation
Cancel my account I don't want it no more my grandson don't like it so I don't need it anymore please cancel
ID
Pros
- Charge you even after you canceled
Loss
$30
Preferred solution
Full refund
New Reviewer
I want my money back
I thought I had already canceled my prescription. I don't want this for another year. My child doesn't even use this anymore.
ID
Pros
- Cancelled subscription but im still being charged
- Learning tool
- Its a good program
Cons
- Its evidently hard to get canceled
- Make it difficult to cancel
Loss
$45
Preferred solution
Full refund
New Reviewer
Cancellation
I canceled and you still taking money off of my card I would like my money back plz as of today it should of never been taken off
ID
Loss
$13
Preferred solution
Full refund
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